Refund policy

This policy applies to purchases made on ozindgroup.com, operated by Ozind General Trading Pvt Ltd.

Cancelling before dispatch

You may cancel an order at any time before it is dispatched. Write to ozind.shop@gmail.com with your order number. If payment has been taken, it is refunded in full to the original payment method.

Returning after delivery

You may request a return within 7 days of delivery, provided the item meets the conditions set out below. To start a return, email ozind.shop@gmail.com with your order number and, where the item is damaged or incorrect, photographs.

What can be returned

  • Footwear and leather products: unworn, in the original box, with no marks on the soles and any tags still attached.
  • Food items: only if the seal is intact and the packaging unopened.
  • Any item, opened or not, that arrived damaged, incorrect, incomplete, or past its date.

What cannot be returned

  • Food items whose seal has been broken, unless the item was damaged, incorrect or past its date on arrival. This is a food safety limit, not a commercial one.
  • Items showing signs of use, wear or washing.
  • Items returned without their original packaging where that packaging forms part of the product.
  • Items reported after the return window has closed.

Damaged, incorrect or missing items

Report these within 48 hours of delivery, with photographs of the item and its packaging. Where the fault is ours we will replace the item or refund it in full, and we pay the return shipping.

Who pays return shipping

  • Ozind pays when the item was damaged, incorrect, incomplete or past date.
  • The customer pays when the return is a change of mind, a sizing choice, or any other reason unconnected to a fault.

Refunds

Once a returned item reaches us and passes inspection, the refund is issued to the original payment method within 7 business days. Your bank or card issuer may take several days more to show it. Original shipping charges are refunded only where the return is due to our error.

Exchanges

For footwear we will exchange for a different size where that size is in stock, subject to the same conditions as a return. Where it is not in stock, we refund.

Grievances

If a return or refund is not resolved to your satisfaction, contact our Grievance Officer, Mr Ajith Sukumaran Krishnakumari, Director, by email at ozind.shop@gmail.com or by telephone on +91 99670 80761. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Ozind General Trading Pvt Ltd, Building No. 10/B, Ward 11, Chully, Ernakulam, Kerala 683581, India.